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Huntington Bank is named after its founder, and has kept that name for its 140 year history. It is a bank based in the Midwest catering to both personal banking customers and businesses of all sizes.
Account Incentives
Huntington Bank offers a credit card, and the card has a low introductory rate to attract customers. It also offers a rewards program that allows customers to earn points on all purchases, recurring bills, or large expenses. These points are redeemable for travel products, merchandise, or cash back.
Unique Offerings
Huntington Bank offers a home equity line of credit for just .01 percent over prime. This is quite low compared to the competition, which may make it an ideal bank for those looking to borrow some money. Huntington also offers text banking, allowing customers to do some banking tasks, like checking account balances, over text message on their wireless phones. Business and commercial customers benefit from products like tax payments, insurance investments, merchant services, zero balance accounting, and lockboxes.
Huntington launched an innovative program in 2010 called 24-Hour Grace. This program gives customers 24 hours in the next business day to cover any overdrafts before overdraft fees are applied. The free service is available to all consumer banking customers.
Awards and Accolades
Huntington Bank is the top SBA lender in the Midwest. The company also earned the Greenwich Excellence Award for overall customer satisfaction. It ranked highest among banks of similar size for overall service in a study syndicated by the MSR Group. The bank also has an A+ rating from the Better Business Bureau, where it has been accredited since 1980.
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Huntington receives high marks for the quality of its customer service. Even customers who were dissatisfied with their accounts gave the bank good marks for friendly, easily accessible customer service.
Huntington’s customers indicate that fees, when charged, are high. Overdraft fees are charged continuously, which can add up quickly for those customers who allow their accounts to drop below zero. The 24-Hour Grace program may help limit these fees for checking account customers, but those with credit cards will need to watch their accounts closely to ensure that they are paying everything on time.
Finally, the online banking system receives high marks from customers because of its thoroughness and ease of use. Customers looking for a bank with a good online banking program will appreciate this particular aspect of banking with Huntington, provided they can avoid fees by keeping their accounts filled.
I have been a customer of Huntington for 15 years. They are a great bank! One time a manager allowed me to get a large cashier’s check even though I didn’t have money to cover it in my account! Customer service is great rates are good. Fees not too high I love them.